Shipping Policy

Shipping Policy

Last Updated: May 31, 2026

Thank you for shopping with us. We are committed to delivering your orders quickly and securely across the UAE.

Processing Time

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Dubai: 1–2 business days
  • Other UAE Emirates: 2–4 business days

Delivery times may vary during holidays, promotions, or unforeseen circumstances.

Shipping Charges

  • Shipping fees are displayed at checkout before payment confirmation.
  • Free shipping may be available on selected products or promotional campaigns.

Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) across the UAE.
  • Please ensure the correct shipping address and contact number are provided to avoid delays.

Order Tracking

  • Once your order is shipped, you may receive tracking information via email, SMS, or WhatsApp when available.

Failed Deliveries

If a delivery attempt is unsuccessful due to incorrect address details, unavailable recipient, or refusal to accept the order, additional delivery charges may apply for re-shipment.

Delays

While we strive to deliver orders on time, delays may occur due to weather conditions, public holidays, customs procedures, or courier-related issues. We appreciate your understanding.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of receiving your order with photos and order details.

Contact Us

For any shipping-related inquiries, please contact us:

Email: rosnastoreuae@gmail.com
Phone/WhatsApp: +971582074531

Thank you for choosing our store. We appreciate your trust and support.