Refund & Return Policy

Last Updated: May 31, 2026

At ROSNA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item is damaged, defective, or incorrect.
• The product is unused and in its original condition.
• The item is returned with its original packaging and accessories.

Non-Returnable Items

The following items cannot be returned or refunded:

• Used or damaged products caused by customer misuse.
• Personal care and hygiene products that have been opened or used.
• Clearance, promotional, or final sale items.
• Gift cards and digital products (if applicable).

Refund Process

Once we receive and inspect the returned item:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued through the original payment method whenever possible.
• For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another agreed method.

Exchange Policy

If you receive a damaged, defective, or incorrect item, we will arrange a replacement or exchange subject to product availability.

Return Shipping

• If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping cost.
• For other approved returns, the customer may be responsible for return shipping charges.

Order Cancellation

• Orders can be canceled before they are shipped.
• Once an order has been dispatched, cancellation may not be possible.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide:

• Order Number
• Product Photos
• Description of the issue

Contact Us

For return, refund, or exchange requests, please contact:

ROSNA
📧 Email: rosnastoreuae@gmail.com
📱 WhatsApp: +971582074531

We are committed to resolving any issues as quickly as possible and ensuring a positive shopping experience for our customers. 😊